Shop with confidence at FeelBox!
Your satisfaction is our top priority. We carefully create each FeelBox to make your gift special and meaningful.
We offer a 30-day return policy on eligible non-personalized products. Please note that personalized and made-to-order products are not eligible for returns or exchanges, as they are created specifically for you.
For eligible non-personalized returns, the customer is responsible for return shipping costs.
No Returns on Personalized Products
We do not accept returns or exchanges for personalized or made-to-order products.
Because each FeelBox is specially prepared and customized for the customer, we cannot resell returned personalized products.
Please carefully review your order details, including names, messages, photos, and personalization information, before completing your purchase.
Damaged, Defective, or Incorrect Orders
Your satisfaction is very important to us.
Although we carefully inspect and prepare every order, issues may occasionally occur during production or shipping. If your order:
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Arrives damaged
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Arrives defective
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Contains an incorrect item
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Has a personalization error caused by FeelBox
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Does not match the product you ordered
please contact our customer support team as soon as possible.
Where possible, please provide photos of the product and packaging so we can review the issue and determine the best solution.
If the issue is confirmed to be our responsibility, we may offer a replacement or remake at no additional cost.
Personalization Errors
Please make sure that all personalization details are correct before placing your order.
FeelBox is not responsible for mistakes in names, dates, messages, photos, addresses, or other information provided incorrectly by the customer.
Once an order has entered production, we may be unable to make changes or cancellations.
Refunds
Because our products are personalized and made specifically for each customer, we generally do not offer refunds.
However, in exceptional circumstances, a refund may be considered at the discretion of FeelBox, particularly when:
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We are unable to remake or replace a defective or incorrect product.
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The order cannot be fulfilled due to an issue on our side.
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An exceptional circumstance has been reviewed and approved by our customer support team.
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
Because our products are made to order, cancellation requests cannot be guaranteed once production has started.
If your order has already entered production or has been shipped, cancellation may no longer be possible.
Contact Us
If you experience any problem with your order, please contact our customer support team and provide:
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Your order number
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A description of the issue
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Photos or videos showing the problem, when applicable
We will review your request and work with you to find a fair and appropriate solution.
Important Notice
By placing an order with FeelBox, you acknowledge and agree to this Refund & Return Policy.
This policy applies to all products and services purchased through our store.
FeelBox reserves the right to update or modify this policy at any time. Any changes will be posted on this page.
Our goal is to make every FeelBox special and memorable. If something goes wrong with your order, please reach out to us — we're here to help.